Services

Mathtech provides a full suite of services to help our clients improve their business operations, leverage information technology to the fullest, and manage their transformational projects successfully. We truly provide a “Clear Direction for Project Success” and operate with the sole purpose of helping every client reach the goals they set forth to achieve.

Strategic Planning & Blueprinting

No two companies or jurisdictions are exactly alike; in fact, you have quite a few aspects of your operation that set you apart. At Mathtech, we understand those considerations and believe that true operational improvement starts by understanding not only how, but why you operate the way you do. Our seasoned consultants have the perfect blend of operational experience and facilitation skills to complete a thorough analysis and identify realistic, impactful areas of improvement.

• Operational Assessment and Strategic Planning – Mathtech provides all levels of assessments and consultation to Boards, Executive Management, and Project teams for diagnosing and improving the effectiveness of projects and daily operations.
• Business Process Optimization – Mathtech leverages a structured and thorough approach to review the aspects of your business processes to understand how they are timely, accurate, efficient, and secure.  The outcome of our assessments yield clearly identified areas for improvement.
• Refining the Blueprint – Mathtech leverages a Blueprint Methodology to define future functional needs and begins the process of identifying necessary technologies for fulfillment of those needs.
• Business Continuity Planning – Mathtech provides expertise and proven approaches to reduce your organization’s risk profile, including Business Impact Analysis & Risk Assessment, Business Recovery Plan Development, Crisis Management Plan Development, Policy and Procedure Development, Disaster Recovery Plan Development, and BCP & DR Test Planning & Execution.

System Modernization Planning & Support

At Mathtech, we believe that technology must be an effective enabler of your business operations.  Our experience with Systems Planning, Enterprise Architecture, Systems Development and Support enables us to provide the support our clients need to navigate their technology foundation to determine the best path forward.  We are skilled at modernization planning, designing hybrid models to leverage a mix of COTS, in-house developed systems, and newly developed systems.  Your business doesn’t stay the same; you need your supporting technology to keep pace.  Our pragmatic approach to system analysis and enhancement allows our clients to proceed with critical systems at a manageable pace with manageable risk.

Customer Experience & Journey Mapping

Understanding a customer’s perspective and journey can lead to meaningful process and procedural change, causing a higher satisfaction rate for both the customer and the agency.  A well-defined mapping method enables teams to see potential changes that would increase customer and employee satisfaction. Journey mapping also enables grouping and organization in identifying areas of improvement.

We employ a multi-perspective model where we simultaneously capture both the customer’s and employee’s journeys. We have found that understanding each participant’s journey provides insights not only into an improved customer experience but also into employee engagement and education. We adapt our human-centered design approach to the needs of our clients, considering available information, completed work, and their priorities.

Organizational Change

Mathtech understands that projects cannot only be challenging – but can also be rewarding, refreshing, and very successful. We appreciate the fact that significant planning will have been invested in any effort and that continued effort is required through implementation and rollout. So, what lies ahead? Challenges and accomplishments. Our experts have first-hand experience with change management and know that is a critical element of any project, small or large.

• Readiness Assessment – Mathtech helps our clients gauge the organizational readiness to change. The assessments provide the team with insights into the challenges and opportunities they may face during the change process.
• Roadmap – Mathtech creates and outlines the journey through which the organization will travel throughout the process.
• Communication/Stakeholder Planning – Mathtech understands that each stakeholder group differs in their roles and responsibilities, needs, pre-conceptions, organizational priorities, and communication preferences.  This helps us devise a plan to establish a comprehensive understanding of the stakeholder groups.
• Coaching – Mathech supports individuals through the change process as it can be difficult.
• Training – Mathtech knows that training is an important step for a project to be successful. Training is delivered after change management steps have been taken to ensure employees have an awareness of the change and desire to support the change.
• ADKAR® – One of the best-known OCM methodologies providing support, planning, and analytics along the way.

Project Management & IV&V

Mathtech’s Strategic PMO, based on the PMBok framework, is our overall project management approach that allows organizations to manage one or more projects in a thorough approach that manages resources and risks and implements a project management structure that can support the organization after the consultants have finished.

Our Strategic PMO Philosophy is practical and straightforward and aligns with PMI (Project Management Institute) standards. It also prioritizes knowledge sharing and focuses on value-added effort rather than administrative paperwork. The Strategic PMO includes clear definitions of project roles and responsibilities, work products and assignments, and clear procedures for risk and issue tracking, escalation, and resolution.

Our Strategic PMO Philosophy …

• is practical & simple
• aligns with industry standards
• heavy emphasis on knowledge sharing with client staff
• is based on a value-added process instead of endless tracking and documentation
• attends to organizational needs and culture

Our Strategic PMO Objectives includes:

• Clear Definition of Roles and Responsibilities
• Clear Definition of Work Products and Assignments
• Effective Issue Tracking, Escalation, and Resolution Process
• Management Activities Matched to the Needs of the Project and Adaptable as Necessary
• Thorough Communication Process

• Project Management, PMO and Governance – Mathtech can provide project management support to any size project. Mathtech can develop a governance model to properly guide a project, handle strategic decisions, and connect a project or operations to the organization.
• IV&V and Project Management Oversight – Mathtech has deep experience in projects of all sizes to perform independent verification of project management structure as well as technical design and development.  Mathtech has employed our Project Management Oversight services on large, statewide, mission-critical projects.

RFP & Procurement Support

At Mathtech, we know how critical a well-written RFP is to the success of any project. A well-written RFP indicates to bidders the likelihood of a good partnership leading to a successful project. The Mathtech team’s depth of experience writing RFPs helps ensure that solicitations receive a strong number of qualified responses.

We design RFPs to create manageable, well-defined projects. Well-defined projects have a clearly defined scope; projects designed for manageability have established procedures for how the project will be managed.  Mathtech has helped many state agencies define requirements and prepare RFPs for system modernizations.   We have developed templates and understand the appropriate level of detail to use in the documentation of the requirements.

• Understand the areas that must be considered for a procurement document
• Facilitate effective sessions with User Groups to drive inputs and decisions
• Promote receiving many consistent, high-quality responses so that the agency has options for moving forward that are cost-competitive
• Create a procurement document that serves as a strong contractual management tool

Quality Assurance & Testing

Real project success hinges upon the quality of the product or service being delivered.  Our proven Quality Management Approach establishes the foundation for building and improving a quality management system.  Our experience in overseeing complex projects verifies that established quality processes are being followed and refined, recognizing that quality is improved as these processes evolve based on the real-world experience.  Quality Management is not the end in itself, but rather the method used to ensure that services and products delivered fully meet the customer’s requirements.

• System Testing – Mathtech has deep experience performing rigorous testing of systems and hardware, employing a thorough testing approach designed to ensure readiness on day one of operation.
• Scripting & Traceability – Mathtech establishes a playbook against which systems are held accountable and traced back to the original requirements.
• Environment & Data Management – Mathtech handles the supporting structures on which the testing will occur.
• Education – Mathtech provides education about testing, how to test, and how to manage testing.
• Defect Management – Mathtech tracks and follows the path to resolution of items found during the testing process.
• PMBOK® – The underlying methodology upon which the Mathtech’s framework is based.
• QA Certification and Auditing – Mathtech provides Quality Assurance Certification, Auditing and Consulting.  Our internal processes fulfill the most stringent ISO9000 and AS9100 certifications needed for military applications.

Leadership Development & Training

Whether you are a new or experienced manager Mathtech’s Executive Transformational Leadership strengthens your ability to lead yourself, your team, and your organization for maximum performance. As we grow, we learn to become leaders and managers. Being a leader or manager is natural for some and learned for others. No matter how we have become a leader or manager, we must remember to lead ourselves before we lead and manage others.

Attending Mathtech’s leadership series establishes the framework for self-leadership and leadership of others. The first step is understanding how to lead and manager yourself. The second step is understanding what it takes to more effectively lead and manage your teams. The third step is understanding the impact of leadership and management for the overall organization.

Once the techniques of transformational leadership are learned, you will be able to build the confidence it takes to lead. The more experience one has acting as a genuine leader, the easier it becomes.  Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done.